Information communicated and how we use it
You must register to access certain areas of our Platform. During the registration process and use of forms, you will be asked to communicate personal information about you (including your name, address, date of birth, email address and telephone number and, if you make a purchase, you will be asked for payment information). By entering your information in the required fields, you will allow Paola Duque Jewellery to provide you with the selected services.
Likewise, we may also collect personal information from you in your correspondence addressed to us (for example, if you contact us with questions about any of our products or services), when you communicate information about you when visiting a Paola Duque Jewellery store or when you contact an assistant Paola Duque Jewelery by phone. Please note that calls can be recorded to an assistant Paola Duque Jewellery for security, training and development reasons.
If you choose to interact with Paola Duque Jewellery through social networking platforms or other third party services, we will collect the information you provide through this platform.
We also collect certain information about people who visit our Platform automatically, as described in the section “Cookies and other information collected automatically”.
We will use the information we collect about you to:
- Manage and complete orders for purchase and repair, as well as to provide after-sales services.
- Manage doubts and requests.
- Send communications regarding services, including announcements and administrative messages such as order confirmations.
- Send you commercial or marketing communications (including emails) relating to us and other third-party partners in accordance with the communication preferences you have indicated to us (see the section “Modifying or deleting personal information” for more information on how you can control those updates).
- Conduct market studies, so that we can continuously improve the services we provide to our clients.
- Prevent fraud or other prohibited or illegal activities as part of our effort to maintain the security of our Platform.
- Understand how our Platform is used, so that we can continuously improve both our Platform and the services and other offers.
We may collect information about your computer or mobile device including, when possible, the IP address, operating system, access times and browser type. We make use of this information to better understand how Internet users use the Platform, as well as to carry out internal reports. We may anonymize this information and share it with advertisers, sponsors or other companies.
About the advertisements
The Platforms may make use of third parties, such as network advertisers and advertising exchanges to present advertisements on third-party platforms when you leave our Platforms, and we may use third-party statistics providers or other service providers to evaluate them. and provide us and / or third parties with information about the use of the Platforms and the display of advertisements and our contents. Network advertisers are third parties that can display ads based on visits to the Platforms and other applications and websites visited. Third party ad management allows us to customize the advertising we show you in relation to products and services in which you may be interested.
We do not control third-party tracking technologies, even if they are associated with our Platforms or advertisements. The statements regarding our practices do not apply to the methods for gathering information used by said third parties and other parties, nor to the use of the information collected by said parties. You should review the service conditions, privacy policies, authorizations, notifications and preferences of the corresponding third parties, in relation to their collection, storage and exchange of information practices. We do not make statements regarding the policies or practices of third-party advertisers, ad networks or advertising exchanges or the corresponding third parties.
You have different options in relation to the delivery of advertisements. You can refuse the reception of certain type of advertising based on the behavior by consulting the third party websites described in the previous section entitled “Supervision and elimination of cookies”. We are not responsible for the effectiveness or compliance of third party exclusion options.
Exchange of information
We do not rent, sell or exchange personal information about you with other people or companies not linked to us, except in the following cases:
- Third-party providers that provide services on our behalf such as online and other payments, credit card transaction processing, and solvency verification and fraud prevention management.
- We may communicate your personal information to security forces and bodies, courts, regulators, public authorities or other third parties when we deem it necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
Protection of information
We want you to feel safe when using our Platform, so we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need to access it in the course of their work or to provide you products or services. We have adequate physical, electronic and procedural safeguards of a technical and organizational nature to protect the personal information that communicates us against unauthorized or illegal treatment, as well as against loss, damage or accidental destruction.
Modification, delete or access to personal information
You have the right to request access to personal information that we maintain in our files about you, to correct any errors and to update obsolete information. You may also ask us not to send you direct marketing communications (however, we may continue to send you communications regarding services (ie, non-marketing communications), such as updated information emails about the status of your orders). If you wish to exercise any of these rights, you can write to us at the address indicated below.
You can choose to unsubscribe from marketing communications sent by email at any time, by sending us an email to the address indicated below in the section titled “Contact” or by clicking on the link “cancel subscription” that you will find in all the marketing emails of Paola Duque Jewellery.
Cookies and Other Information Automatically Collected
What is a cookie?
Cookies are text files with small amounts of information that is downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognize your computer when you visit different pages of a website or when you return to a website or mobile application that you have previously visited. Cookies are widely used to make the platforms work, or work more effectively, as well as to provide information to the owners of the platform.
- Google Analytics
There are two general categories of cookies:
- Origin cookies are sent directly by Paola Duque Jewellery to your computer or mobile device. It is used exclusively by Paola Duque Jewellery to recognize your computer or mobile device when it enters the Platform again.
- Third party cookies, are managed by a third party service provider of our Platform, and can be used by the service provider to recognize your computer or mobile device when you visit other platforms. Third-party cookies are typically used for advertising purposes or to perform platform statistics.
Cookies can remain on your computer or mobile device for different periods of time. Paola Duque Jewelery uses both “session cookies” and “permanent cookies”. Session cookies exist only while the browser is open, and are automatically deleted when the browser is closed. Permanent cookies remain after closing the browser, and can be used to recognize the computer or mobile device when you reopen the browser and browse the Internet.
What cookies does Paola Duque Jewellery use?
The Platform sends only the following types of cookies to your computer or mobile device:
Cookies necessary for essential purposes
These cookies are essential to provide the services available through the Platform, as well as to make use of some of its features, such as access to secure areas. Without these cookies it would not be possible to use the services you have requested, such as purchase pages and secure access accounts.
These cookies serve different purposes related to the presentation, performance and functionality of the Platform. Its general purpose, however, is to improve the experience and enjoyment of the people who visit the Platform.
For example, some of these cookies allow visitors to choose language, product or other platform preferences.
These cookies are used to collect information about how visitors use our Platform.
The information collected does not identify any individual visitor and it is aggregate information. It includes the number of visitors to our Platform, the platforms that have directed them to our Platform and the pages that have visited our Platform.
We use this information to make the Platform work more efficiently, to gather general demographic information and to monitor the level of activity on the Platform.
When you visit our Platform or click on advertisements or promotional areas of the Platform, these cookies are used to send you the most relevant announcements for you and your interests. They are also used to limit the number of times you see an ad, as well as to help us evaluate the effectiveness of advertising and promotions.
They are usually hosted by advertising networks with our authorization. Remember that you have visited a platform and this information is shared with other organizations, such as advertisers.
Cookies for sharing content and social networks
These cookies allow users to share pages and content through social networks of third parties and other platforms. The companies that manage these cookies can also use your information to send personalized advertising to other platforms.
In the cookie authorization tool you can consult detailed information about the specific cookies used in this Platform, as well as the third parties that manage them. You can use the cookie authorization tool to manage your cookie preferences.
How to manage or delete cookies
You have the right to choose to accept or not accept cookies and then explain how to exercise this right. However, keep in mind that if you choose to reject cookies, you may not be able to use all the functions of the Platform.
You can configure cookie preferences by using the cookie authorization tool or by modifying the browser settings, so that cookies from this Platform are not stored on your computer or mobile device. To do this, follow the instructions that appear in the browser (usually found in the “Help”, “Tools” or “Edition” option).
Many browsers allow you to activate a private mode through which cookies are always deleted after your visit. Depends on each browser this private mode can have different names, below you can find a list of the most common browsers and the different names of this “private mode”:
- Internet Explorer 8 and higher; InPrivate
- FireFox 3.5 and higher; Private Navigation
- Google Chrome 10 and higher; Incognito
- Safari 2 and higher; Private Navigation
- Opera 10.5 and higher; Private Navigation
To consult additional information about cookies, including how to check which cookies have been stored on your computer or mobile device, and how to manage and eliminate them, visit www.allaboutcookies.org and www.youronlinechoices.eu.
Tel: +34 645089302
Last update: May 2018